Terms of Service

CORA combines a company-memory layer with an AI agent workforce. Customers ingest their business content into memory, then instruct CORA through conversation. Specialist agents — Sales, Researcher, Content & Brand, Finance, and others — execute work using that memory, subject to customer approval.

The marketing site (getcora.co) is public information. The product (hellocora.app) is provided under a paid subscription and the free Trial.

You must be at least 18 and legally able to enter into a contract on behalf of your organisation. You are responsible for keeping credentials secure and for all activity that occurs inside your workspace.

We may refuse, suspend, or terminate accounts at our reasonable discretion — for example, where activity violates these terms, threatens platform safety, or where required by law.

You agree not to:

• Use CORA to send spam, scrape protected content, or violate third-party rights.
• Upload illegal content, malware, or material you do not have the right to use.
• Use CORA to impersonate another person or organisation, or to generate deceptive communications.
• Reverse-engineer, resell, or sublicense the service except as expressly permitted.
• Submit special-category personal data (health, political views, etc.) without a clear lawful basis and prior arrangement with us.

Agent runs are billed against the capacity hours included in your plan. Excessive or abusive use that materially degrades the platform for others may trigger rate limiting or temporary suspension.

We sell human-equivalent capacity hours, not tokens. Each plan includes a monthly hour bank and a configured number of specialist agents. Platform features — chat, memory, integrations, voice modes, schedules — are bundled in every plan and do not deduct from the hour bank.

Subscriptions are billed monthly or annually in advance, in euros, inclusive of any required Finnish VAT. Overage above your monthly hour allowance is billed at the per-hour rate published on the pricing page or in your order form.

The Trial includes 20 hours valid for 30 days and does not require a credit card. After expiry, the workspace remains readable for 30 days; agent execution is disabled until upgrade.

You own your business memory and any content you upload to CORA. We do not claim ownership over customer data and we do not train shared models on it. Your workspace is isolated at the database level.

We process your personal data as described in the Privacy Policy and the Data Processing Agreement. Where the GDPR requires it, the DPA is incorporated into these terms by reference.

On termination, you have 30 days to export your business memory. After that, we delete it on the schedule described in the Privacy Policy.

The CORA platform, including software, UI, agent design, branding, and documentation, is owned by Artificial Innovations Oy or its licensors. We grant you a non-exclusive, non-transferable right to use the service for the duration of your subscription.

Outputs generated by CORA agents from your business memory are owned by you. You are responsible for verifying outputs before using them externally — "trust is earned, not assumed," and every action is human-approved by default.

We aim for high availability but do not offer a formal uptime SLA on the Trial, Starter, or Team plans. Business and Scale plans may include written SLAs negotiated in the order form. Scheduled maintenance is announced in advance where reasonably possible.

Subscriptions auto-renew at the end of each billing cycle unless cancelled. You may cancel at any time from the workspace settings. We may terminate or suspend for material breach with reasonable notice, or immediately where required by law or where customer activity threatens platform safety.

Fees already paid are not refundable except where required by EU consumer law (which does not generally apply to B2B accounts).

To the extent permitted by law, the service is provided "as is" without warranties of any kind. Agent outputs are AI-generated and should be reviewed by a competent human before being used externally.

Our aggregate liability for any claims arising out of or in connection with these terms is limited to the fees paid by you in the 12 months preceding the event giving rise to the claim. Neither party is liable for indirect or consequential losses, lost profits, or lost data, except where such limitation is prohibited by law.

These terms are governed by the laws of Finland. Disputes that cannot be resolved amicably will be decided by the courts of Helsinki, Finland. The mandatory consumer protections of your country of residence are not affected where applicable.

We may revise these terms as the service evolves. Material changes will be communicated to workspace owners by email at least 14 days before they take effect. Continued use after that date constitutes acceptance of the revised terms.

Questions about these terms: support@hellocora.co.