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Operations agent

Customer Service

Resolve the routine, surface the exception, keep the customer moving.

Handles inbound support, escalation summaries, and knowledge lookup. CORA keeps the work grounded in the context and permissions your company gives it.

Try CORA Design this role
Customer Service runbook
Shadow mode
Current instruction

Resolve the routine, surface the exception, keep the customer moving.

01Find the right policy
02Draft or take the approved action
03Escalate with full context
Scoped access Review before action
Knowledge-grounded replies

Grounded in the sources your team trusts.

Escalation summaries

Narrow enough to review and improve.

Consistent handoffs

Visible from proposal to completion.

How CORA earns trust

A role is a relationship, not a prompt.

01

Find the right policy

Knowledge-grounded replies

02

Draft or take the approved action

Escalation summaries

03

Escalate with full context

Consistent handoffs

Start with one role

Give the work a trusted owner.

CORA starts in shadow mode, so your team can see the work before deciding what this role should own.

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