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SolutionAI Support Desk

Resolve 80% of Support Tickets Automatically With AI

Deploy AI-powered customer support across email, chat, and social that resolves tier-1 tickets end-to-end without human intervention.

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Starts in shadow mode Approval stays yours
CORA run
Shadow mode

Omni-Channel Support

Grounded in company memory

Intelligent Ticket Routing

Grounded in company memory

Action Execution

Grounded in company memory

Meaningful actions wait for approval

80%

Auto-resolution rate

<30s

First response time

70%

Cost reduction

The friction

The work is already there. The handoffs are the problem.

  • 70% of support tickets are repetitive, low-complexity issues
  • Average first response time exceeds 4 hours
  • Support costs scale linearly with customer growth
  • Inconsistent answers across agents and channels
  • Knowledge base goes unused by customers who prefer asking directly

CORA’s approach

Our AI Support Desk handles the full resolution lifecycle: understanding the issue, finding the answer, executing the fix, and confirming satisfaction - across every channel.
Governed memory, scoped access, approval gates, and a clear activity history are part of the system from day one.

Inside the system

The pieces that make it useful.

Designed around the way your company already operates, not a blank automation canvas.

Omni-Channel Support
Handle tickets across email, live chat, social media, and messaging apps from a single AI system.
Intelligent Ticket Routing
Automatically categorize, prioritize, and route complex tickets to the right specialist.
Action Execution
Go beyond answers - the AI can process refunds, update accounts, and trigger workflows.
Knowledge Learning
Continuously learns from resolved tickets to improve accuracy and coverage over time.
CSAT Monitoring
Track customer satisfaction in real-time and escalate when sentiment drops.
Agent Assist Mode
Provide real-time suggestions and draft responses for human agents handling complex cases.

Where it lands

Built for the work behind the headline.

Start with one narrow outcome. CORA keeps the context, routes the work, and shows exactly what happened.

01

E-Commerce Support

Handle order tracking, returns, refunds, and product questions automatically.

02

Saa

S Technical SupportResolve common technical issues, guide users through features, and troubleshoot problems.

03

Billing & Account Management

Process billing inquiries, update subscriptions, and manage account changes.

04

Internal IT Helpdesk

Support employees with password resets, software access, and IT troubleshooting.

Before we start

Questions worth asking.

What types of tickets can the AI resolve?

The AI handles common inquiries like order tracking, account changes, billing questions, password resets, feature guidance, and troubleshooting. It can also execute actions like processing refunds and updating records.

How does it learn from our specific business?

The AI is trained on your knowledge base, past ticket history, and internal documentation. It continuously learns from new resolutions and agent feedback to improve accuracy.

What happens when the AI cannot resolve an issue?

Complex or sensitive issues are automatically escalated to human agents with full conversation context, suggested solutions, and priority classification.

Does it work with our existing helpdesk software?

Yes. We integrate with Zendesk, Intercom, Freshdesk, HubSpot Service Hub, and other major helpdesk platforms.

Next move

Make this the work CORA owns.

Start with one useful run. CORA learns the context, proposes the work, and keeps you in control.

Try CORAContact sales